LIVE Online Help and Support

LIVE Online Technical Help and Support is available to Members of the Software Billions Club.

Due to the overwhelming demand for live online help, please use this method as your last option to contact us. You may be able to obtain an answer to your questions by clicking here to send us an e-mail or by clicking here to browse our “Frequently Asked Questions” page.

LIVE Online Technical Help and Support is available on most days during regular business hours M-F 8am-5pm PST. Live Help and Support may not be available everyday.

The Live Help indicator graphic below will tell you if live help is currently online or offline.
You can click this graphic to obtain help if live help is available.

LIVE Distributor Support Schedule

Monday, Tuesday: 8am-5pm PST
Thursday, Friday: 8am-5pm PST
Wednesday, Saturday, Sunday: Closed

Support Options:

1. If Live Help is Online you can click here to begin your support session.

2. If Live Help is Offline you can click here to send us an e-mail.

3. You can also click here to browse through our Frequently Asked Questions section.

4. Click Here to return to our Online Help Center.

Please Note:

If you contact us when LIVE Support is unavailable you will receive the following message:
“User Is Not Connected”.

If this is the response you receive, please click here to send an e-mail to us.

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